Support
How can we help?
If you need help with one of the HumbleMedia apps, please email the address for that specific product below. That helps us route your message quickly and keep support simple.
We try to keep the apps simple and the support experience equally simple. If something is unclear, broken, or just not behaving the way you expected, send a note and we’ll take a look.
Support by app
Please use the matching email address for the product you need help with.
Questions about the macOS dictation app, launch access, licensing, or behavior on your Mac should go to [email protected] with the subject HumbleVoice support.
Questions about the iPhone app, reflections, audio experiences, or anything else related to The Humble Stoic should go to [email protected].
For 30hands help, feature requests, or classroom/workflow questions, email [email protected].
FAQ
Frequently asked questions
A few quick answers before you email the right inbox.
How do I contact support?
Use the support email for the product you’re asking about. Include a short description, the app name, and any relevant screenshots or device details.
Do you provide support for every app?
Yes. If it is a HumbleMedia product, please reach out through the matching inbox and we will do our best to help.
How quickly do you reply?
We usually reply within 1 to 2 business days, depending on the issue and whether we need to investigate further.
What should I include in a bug report?
Please include the app name, what you were trying to do, what happened instead, and whether you can reproduce it.
Can I ask for a feature?
Absolutely. We like hearing from people who use the apps, especially when it helps us make them clearer or more useful.
Do you handle billing or account questions?
Yes. Send billing or account-related questions to the product-specific support email and we will point you in the right direction.
Need a direct line?
Choose the support address for your app and we’ll get back to you as soon as we can.